SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glamoe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamoe.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, pretty bag. It's got some glue stick, but still, I like it.
Bag-Super!!! as a gift put a rubber band for hair)) up to perm the parcel was a month.
Very nice little bag I thought not to receive it but finally arrived. I recommend, thank you to the store
Shipping fast, delivery 3 weeks to Chuvashia. The bag itself is made at 4.
Very good handbag externally, in the sock has not yet tried, in appearance of normal quality for this kind of things (I consider it as an accessory to the image and put the phone and keys) I ordered the 26th of May came on June 22-for a month. I'm happy with the purchase.
Ordered 29.05 came the parcel 14.06. Beautiful and neat. I have a height of 170 then the length of the kakraz is excellent
To St. Petersburg 12 days! Handbag is super, as in the picture. Thanks store♥& Middot;♥& Middot;♥& Middot;
Handbag in Ukraine yvala city. The salesman putting the arunochok 3 to the record, shcho Duge priemno. Handbag is small, compact, to finish the vmiska, phone, gamanets Che of the act! I'm pleased, I recommend this product and selling!
Perfect very pretty maybe smaller than I thought but otherwise very good quality. Well packaged, nothing broken
Delivery month to Tomsk. Beautiful, comfortable. Everything you need is placed. When transporting a little straw bent
Excellent bag, just like I imagined it. Talked with the store on the specification of the delivery address, the seller took into account everything. Was polite and pleasant in communication. The parcel was well packed and arrived within the prescribed time.
Great handbag. My height is 159 cm. A little later I will add detailed photos.
In the city of Dnepr Ukraine was going for a month and a half, this is Quarantine! Handbag corresponds to the description, photo. Whole. Very well packed. In a gift rubber, nice. Very happy. Recommend!
Delivery 15 days to new mail. A good handbag, there is a small smell of something sour, like vinegar, will fade out some where the remains of the glue. My smartphone redmy Note 7 does not fit and this is the main problem. Write up to 20 cm, but in diameter the handbag is 18 and inside 17. IPhone 6 is placed. There are no large smartphones.
The bag is very beautiful, quality, looks expensive, but there were stains on mine and I opened a dispute. A small part of the money was returned, which indicates the decency of the store. I do not know what to rub the stains, but I will definitely use the bag, even if the other side. Despite the little marriage, I advise this shop and seller, because this is a reliable option and they have mega-cool goods, and marriage can be at any store, no one's insured. In a bag, of course, I 've been in love for a long time about such a dream
Handbag as in the photo and corresponds to the description. Packed well. Inside the air bag and wrapped with a puffy. So I did not crumple during transportation. Of course there are shortcomings, but the overall impression did not deteriorate. The places in the bag are enough, everything you need fits. In the summer it will look cool. Who in thought, you can safely buy.
Excellent bag, there is such a rectangular. In this only thing that did not like this lining Debian Blue in flower! I advise you to buy
All as the picture. Super handbag with beautiful flower agent. Sincerely recommend :)
Still really liked the handbag, beautiful, this and wanted, for the summer the most it! Smartphone Samsung S8 fits. The strap is not adjustable, but I'm still happy! Delivered in 3 weeks to Krasnoyarsk, quickly, given the difficult epidemiological situation!
Great bag. Less than in the photo, the phone is placed without problems. Made qualitatively. Came packed in a puffy film.