SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glamoe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamoe.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed, flew to Moscow quickly. The only thing but-they seem to be cute hooks. But for this money is great
Very quality and unusual handbag! I wanted that and most importantly, miniature! just fit 11 Pro Plus and wallet. Fast delivery, packed was very powerful, sure nothing on the road would not hurt. Salesman! thank you for the gift!
Handbag is very cute)
Excellent bag, super fast delivery. The bag is exactly the same as in the photo.
Quality top! I did not even expect that it was so cool. The plastic is hard, not cheap. Lightning goes well, the tape is long! I'll wear it!!
A good small and roomy handbag) very flimsy locks, but for its price-will go. Phone, keys, mirror, lipstick and aikos with a pack are placed perfectly
If you think I liked the bags, then you're wrong... I'm just delighted!!! Stunning design, excellent quality. They really are like in the photo, shine, by the way, very roomy! And delivered quickly. I really do not like to write reviews, but a low bow to the store for this miracle! I advise everyone!
Handbag is cool, it looks stylish. Recommend. 3 The store is not a racist. I'm done with the svidko. Beast to respect, shcho locks on the handbag make noise.
Delivery almost a month, a bag, small but roomy, the store answers the, I advise
Handbag is just a bomb! As in the photo, and even better) delivery to Moscow just over 2 weeks. + Gift)) Thank you very much to the store
Well received. Shipping delays. Good quality. As shown in the picture and description
Very good product, I love it. It came in good condition and the material is quite hard, brilliant.❤I want one of each color! The strap lengthens, comes another smaller one to carry the bag in hand. This amazing
The bag is bombing! Delivery is very fast, after 13 days already received! The quality is super! Packed very well, inside is also an air cushion. No smell, the plastic is strong, the strap was quite a little smelled, but it broke out quickly, plus there is still a small strap! Seller put as a gift translators, it is of course very cute)) in general, super, I'm satisfied! Recommend) store Thank you.
The bag reached, but damaged. Very offensive. Generally bag fire. Despite the fact that small, very roomy. Luckily there would be no limit if it were not the damage ((((not communicated with the store.
Small but roomy. Smaller than I thought but it can fit a good amount of essentials like a small wallet, keys and phone.
Delivery of the DPA to the point of issue. Came in a puppy bag, no damage. Nice glossy plastic to the touch. The zipper works well, the hardware does not crack on the straps. There's a little smell from the belts
Arrived here in Goiânia right like the photo and came arrived in 22 days gift
Very nice item